Customer Help Desk
Account
Why is my account pending?
New accounts are pending until they have been reviewed. To help maintain the quality and trustworthiness of our directory, your account must be verified before your listing is added. Most reviews are completed within 5 business days after receiving your verification...
Why is my account suspended?
There are a variety of reasons why your account may have been suspended. To help maintain a safe, trustworthy, and reliable directory for everyone, accounts may be suspended when activity is found to violate our policies, Terms of Service, or the integrity of the...
Why can’t I log in?
There are a few reasons why you may not be able to log in to your account. You are not using the email address associated with your account. This can happen if you have forgotten which email address you entered when signing up. It can also happen if the email address...
Billing
What is your refund policy?
We understand that accidents happen. You were on a monthly auto-renewal plan and forgot to cancel your account before you were billed. You accidentally selected annual billing instead of monthly. Please contact us within 3 business days of an accidental payment and we...
How do I update my auto renewal credit card information?
If you are on a monthly plan, you can easily update your payment information before your next auto-renewal. If you update your payment information more than 3 days before your next auto-renewal date, you will not be automatically charged until that date. If you update...
How do I cancel my account?
You can cancel your account at any time. After cancelling, your account will remain active until your next due date. When your cancellation becomes effective, your account and all of your information will be automatically deleted from our database within 24 hours....
Directory Listing
Why isn’t my listing in the directory?
There are several possible reasons why your listing is not displaying in the directory. Your account is pending review. New listings are reviewed before they are published. If you recently registered, your listing may still be awaiting approval. Your profile is...